The Objectives – what are the critical steps in diagnosis, treatment planning, consent, time management and fee setting?
- The importance of time spent analysing data.
- Establishing a systematic approach to data analysis – System 1 and System 2 thinking.
- The “Diagnosis List” and its importance.
- Dental reporting – how to present information to the patient in a way in which they will understand and find relevant.
- The importance of experience and systematically improving your effectiveness throughout your career.
- Medicolegal aspects of reporting and the importance of information, documentation and consent based on current UK consent law.
- Patient communication and psychology. Recognising patient personalities.
- Setting realistic fees based on professional time and costs rather than an arbitrary fee per item.
- Time, cost and motion calculations for simple to complex case management.
- The importance of communication with dental, laboratory, medical colleagues and staff and third-party services vital to your practice and how to set up excellent working relationships.
- The principle of “do it once and do it right” – communicating and advocating the benefits of ideal short-term and long-term comprehensive care to the patient and gaining a reputation for doing the right thing.
Patient communication and managing expectations.
- Addressing patients concerns and getting onto the same page.
Managing “difficult” patients and setting boundaries.
The Preparation – how do you go about planning the critical steps in diagnosis, treatment planning, consent, time management and fee setting.
- Ensuring that you are well prepared for proper diagnosis, treatment planning, consent, time management and fee setting by ensuring that all of the steps in Module 2 (Information Collection) has been carried out to the highest standard.
- Allocating time to address each patients concerns as if they were a close friend or family member placing their future well-being and interests as a priority.
- Having a Diagnosis List to systematically ensure that every aspect of your patient’s dental and orofacial health are addressed.
- Understanding the importance of comprehensive treatment planning in the role of long-term patient dental and systemic health maintenance.
- Setting up dental reporting templates for a professional look and systematic approach to patient correspondence.
Providing patients with an “ideal” treatment plan addressing all of their current diagnoses and concerns.
- Ensuring that you cover all reasonable alternatives to ensure patients understand what alternatives are possible and their advantages and disadvantages.
- Understanding the costs of your practice whether you are a principal or an associate and the importance of time spent and fees received whilst looking after patients during and outside working hours.
- “Stepping stone” treatment planning to ensure that you have really thought out every step of treatment and of correctly allocated time, resources, materials and suitable fees for each step.
- Setting boundaries as to which aspects of treatment can be compromised and the likely pros and cons and which cannot be compromised to find a middle ground with patients.
- Practical tips and role-play for building confidence in managing patient expectations, questions, resistance to recommended treatment.
- Understanding patient psychology and the importance of how patients feel and reconciling this with clinical work required.
The Method – practising the ideal steps in diagnosis, treatment planning, consent, time management and fee setting.
- Practical case-based treatment planning using the Diagnosis List
- Timing the actual time spent on your thought processes and understanding the value of your clinical knowledge, diagnosis and treatment planning time and the value of correct decision-making over a clinical career.
- Developing a consistent and structured approach to utilising the New Patient Consultation data from Module 2 to reach a correct diagnosis
- Use of voice recognition software and report templates to streamline workflow.
- Setting up your practice software to truly reflect the way you work and setting fees for time and procedures.
The pros and cons of using AI for diagnosis and treatment planning.
- Reconciling the detail required in communication for complex cases with patients’ capacity for taking on board large volumes of information and understanding human psychology in decision-making.
- Differentiating what the patient needs to understand and what the patient needs to know.
Establishing rapport and trust and its importance.
- Using tracking to see when patients have viewed reports and signed treatment acceptance.
Consistent protocols for what happens between sending out reports and the patients accepting and starting treatment – how to address delays, ghosting, obfuscation and unclear patient reactions and not waste time or resources.
How to be prepared for patients requiring urgent treatment.
Course structure, timetable and content detail
Day 1 – Diagnosis
08:30 Registration
9:00 Lecture 1: Dr Koray Feran: Recapping on information collected in Module 2 and organising diagnosis and treatment planning time. Introduction to the “Diagnosis List” and comprehensive diagnosis protocols.
10:15 Coffee break
10:45 Lecture 2: Dr Koray Feran: Diagnosis List – When further information is required and how to obtain it before definitive diagnosis and treatment planning – intraoral scans, jaw relationship records, articulated study casts CBCT, MRI, medical/ specialist opinions, medical tests.
12:30 Lunch
13:30 Lecture 3: Dr Koray Feran: Diagnosis List – Common dental disease diagnosis Caries, periodontal disease, endodontic disease, tooth surface loss, orthodontic and orthognathic diagnosis, aesthetic and functional evaluations.
14:45 Coffee break
15:15 Lecture 4: Dr Koray Feran: Diagnosis List – More unusual findings – mucosal disease, intrabony disease, intra and extraoral pathology and diagnosis, psychiatric disorders and management pathways.
17:00: Questions:
17:30 End
Day 2 – Treatment planning and time management
08:30 Registration
9:00 Lecture 5: Dr Koray Feran: The treatment planning process – “Stepping Stone” treatment planning and the importance of time allocation in planning.
10:15 Coffee break
10:45 Lecture 6: Dr Koray Feran: The treatment planning process. Management of disease processes, establishing restorative foundations and prognoses, reconstruction of teeth, establishing vertical dimension, jaw relationships and TMJ health, orthodontic optimisation, bone and tissue reconstruction, provisionalisation, aesthetic and functional evaluation, final restorative, fitting, final review and long-term maintenance.
12:30 Lunch
13:30 Lecture 6: Dr Koray Feran: The treatment planning process. Management of disease processes, establishing restorative foundations and prognoses, reconstruction of teeth, establishing vertical dimension, jaw relationships and TMJ health, orthodontic optimisation, bone and tissue reconstruction, provisionalisation, aesthetic and functional evaluation, final restorative, fitting, final review and long-term maintenance.
14:45 Coffee Break
15:15 Lecture 6: Dr Koray Feran: The treatment planning process. Management of disease processes, establishing restorative foundations and prognoses, reconstruction of teeth, establishing vertical dimension, jaw relationships and TMJ health, orthodontic optimisation, bone and tissue reconstruction, provisionalisation, aesthetic and functional evaluation, final restorative, fitting, final review and long-term maintenance.
17:00 Questions
17:30 End
Day 3 Costing, reporting and fee setting
08:30 Registration
9:00 Lecture 7: Costing and fee setting – the financial realities of dental practice.
10:15 Coffee break
10:45 Lecture 7: Costing and fee setting – the financial realities of dental practice
12:30 Lunch
13:30 Lecture 8: Finalising the New Patient Full Dental report – Diagnosis, treatment planning, costing and alternatives and utilising report templates for efficiency and clarity.
14:45 Coffee break
15:15 Lecture 8: Finalising the New Patient Full Dental report – Diagnosis, treatment planning, costing and alternatives and utilising report templates for efficiency and clarity.
17:00 Questions
17:30 End
Day 4 – Consent, patient responses and the commencement of treatment – obligations and responsibilities
08:30 Registration
9:00 Lecture 9: GDC standards, UK consent law and how it applies to dental practice – reconciling large volumes of details with basic required understanding of patients
10:15 Coffee break
10:45 Lecture 9: GDC standards, UK consent law and how it applies to dental practice – reconciling large volumes of details with basic required understanding of patients
12:30 Lunch
13:30 Lecture 10: Addressing patient questions, concerns, responses and wishes. Protocols for non-responding, “difficult” or obfuscating patients and maximising treatment uptake and practice building
14:45 Coffee break
15:15 Lecture 11: Addressing patient questions, concerns, responses and wishes. Protocols for non-responding, “difficult” or obfuscating patients and maximising treatment uptake and practice building
17:00 Questions
17:30 End
